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Frequently Asked Questions

I have Windows XP. After I successfully install Comfy Software, I get a "Black Screen" - What should I do?

This error occurs when there are problems with the Windows XP account used when the software was installed.
Comfy software needs to be installed using an Administrator account, with a name that does not contain any special characters.

To fix this error, first uninstall the Comfy software that caused the problem, then follow one of these options:

  • Changing the current user account:
    Go into the Windows XP Control Panel and choose "User Accounts".
    If it is not already so, change the current user's name into a name that contains only plain English characters.
    Change the user's settings into a Computer Administrator.
  • Creating a new user account:
    Go into the Windows XP Control Panel and choose "User accounts".
    Create a new user account with a name that contains only plain English characters.
    When given the option - choose to set the user as Computer Administrator.
Once the user account is ready, restart your computer, and install the Comfy software using the Administrator account you've just set up.
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